Service Level
Agreement.
A transparent framework defining the boundaries of our digital responsibility within the Libyan operational landscape.
99.9% Core Infrastructure Availability
ProDomain guarantees that the core compute, storage, and internal network components of your managed infrastructure will be operational 99.9% of each calendar month. We ensure the servers are provisioned and ready for traffic, independent of local access conditions.
Operational Exclusions (Force Majeure)
Due to the specific operating environment in Tripoli, the following events are strictly excluded from uptime calculations and service credit eligibility:
Total failures of the national power provider beyond our on-site generator capacity.
Subsea cable cuts or state-level throttling of the national telecommunications backbone.
Force Majeure events including civil disturbance or government-mandated service suspensions.
Support Response Framework
Our Network Operations Center (NOC) follows prioritized response windows designed for sustainable technical execution during local emergencies:
Operational Hardening
ProDomain employs rigorous hardening protocols including redundant Diesel Generators and high-capacity UPS clusters. While we mitigate local power instability, clients are advised that we do not control the stability of end-user internet service providers (ISPs) or the national international gateway nodes.